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Power of Social: How AI, Attention, and Authenticity Are Shaping Brand Success

At Unilever, we believe that social media today is far more than a communication channel — it’s where culture, creativity, and commerce intersect. As consumer habits evolve, so must our approach. We are constantly exploring how new technologies like artificial intelligence (AI), attention metrics, and social verification tools can help us build stronger connections, enhance engagement, and drive meaningful business outcomes.

Nadine Abu Shaaban in a panel discussion.

In Dubai, our Social and Media Lead, Nadine Abu Shaaban, joined a panel discussion hosted by DoubleVerify to discuss how brands can leverage these advancements to deliver real impact. The session explored how AI-driven insights and measurement tools are transforming the way marketers assess performance and ensure brand safety across the ever-expanding social landscape.

During the panel, we shared how at Unilever, we’ve evolved our media strategy to meet consumers where they are — across diverse social platforms. Our approach is social-first, culture-led, and consumer-connected, designed to move beyond simply pushing ads and instead create content that feels authentic, sparks engagement, and delivers measurable results.

This transformation is guided by five key principles:

  • Omni-social approach — reaching audiences across platforms seamlessly
  • Engagement-first content — prioritizing meaningful interaction over impressions
  • Brand-safe environments — ensuring our messages appear in trusted spaces
  • Consistent measurement — tracking effectiveness across channels
  • Performance beyond clicks — focusing on outcomes that matter to people and business

For us, social media is not just a digital space — it’s a bridge between brand building and business performance, helping us connect with consumers in ways that inspire, inform, and create impact.

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